Assessor Resource
ICAW4027B
Relate to clients on a business level
Assessment tool
Version 1.0
Issue Date: May 2024
This unit defines the competency required to formulate and implement service level agreements.
The following units are linked and form an appropriate cluster:
ICAA4041C Determine and confirm client business expectations and needs
ICAW4026B Coordinate and maintain work teams
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
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